Refund policy

Return & Refund Policy

RETURNS

Our policy lasts 30 days. If more than 30 days have passed since your purchase, unfortunately we cannot offer a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept intimate or sanitary products, hazardous materials or substances, or flammable liquids or gases.

Non-returnable items include:

Gift cards
Downloadable software products
Certain health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Partial Refunds (if applicable)

Partial refunds may be granted in the following situations:

Books with obvious signs of use
Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records
Any item not in its original condition, damaged, or missing parts for reasons not due to our error
Any item returned more than 30 days after delivery

REFUNDS (IF APPLICABLE)

Once your return is received and inspected, we will send you an email notifying you that we have received your returned item.

We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within a few business days.

LATE OR MISSING REFUNDS (IF APPLICABLE)

If you have not received your refund yet:

First, check your bank account again.
Contact your credit card company, as it may take some time before your refund is officially posted.
Contact your bank. There is often processing time before a refund is posted.

If you have completed all of these steps and still have not received your refund, please contact us at:

contact@getstrivor.com

SALE ITEMS (IF APPLICABLE)

Only regular-priced items may be refunded. Unfortunately, sale or promotional items cannot be refunded.

EXCHANGES (IF APPLICABLE)

We only replace items if they are defective or damaged.

If you need to exchange an item for the same product, send us an email at:

contact@getstrivor.com

and mail your item to:

WD ECOM
47 Rue Vivienne
75002 Paris
France

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item was not marked as a gift at the time of purchase, or if the gift giver had the order shipped to themselves before giving it to you, the refund will be sent to the gift giver and they will be informed of the return.

RETURN SHIPPING

To return your product, you should mail it to:

WD ECOM
47 Rue Vivienne
75002 Paris
France

You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.

If you receive a refund, the cost of return shipping may be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning an item valued at more than $75, we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.