Frequently Asked Questions

How long does shipping take?

Orders are typically processed within 1–3 business days.

Once shipped, delivery usually takes:

• Standard Shipping: 5–8 business days
• Express Shipping: 2–4 business days

Delivery times may vary depending on your location.

Do you ship worldwide?

At this time, we primarily ship within the Continental United States.

For international shipping inquiries, please contact our support team at:

contact@getstrivor.com

Where do you ship from?

Our company is based in Paris, France.

Orders are shipped from our fulfillment partners to ensure fast and reliable delivery.

Will I receive tracking information?

Yes.

Once your order has been shipped, you will automatically receive a tracking number via email.

If you do not receive your tracking information within a few days, please contact us at:

contact@getstrivor.com

Why did I receive only part of my order?

In some cases, items may be shipped separately.

If your order contains multiple products, they may arrive in different packages and at different times.

The remaining items should arrive shortly.

My item arrived damaged. What should I do?

We're sorry to hear that.

Please email us a photo of the damaged item at:

contact@getstrivor.com

Our team will review your request and arrange a replacement as quickly as possible.

Where are you located?

Our company is based in:

Paris, France

My order hasn't arrived yet. What should I do?

If your estimated delivery date has passed, please contact us at:

contact@getstrivor.com

We will be happy to investigate the shipment and assist you.

What is your return policy?

We offer a 30-day return policy.

If you are not completely satisfied with your purchase, you may request a return within 30 days of delivery.

Returned items must be unused and in their original condition.

For complete details, please refer to our Return & Refund Policy.

How can I contact customer support?

You can reach our customer support team anytime at:

contact@getstrivor.com

We typically respond within 24 business hours.